Frank Casino Deposit wasn’t credited to player’s account
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Frank Casino – Deposit wasn’t credited to player’s account.
Case summary
Ibo, a player from Germany, deposited into the casino, but the money did not reach his account.
Ibo, a player from Germany, deposited into the casino, but the money did not reach his account.
Automatic translation:
I made an immediate transfer money went immediately from the account but could not make a deposit at the casino. The support says only we solve the problem that takes the biggest filth casino
Habe eine Sofort Überweisung vorgenommen Geld ging Sofort vom Konto runter aber konnte keine Einzahlung beim Casino Feststellen der Support sagt nur wir lösen das Problem das dauert größtes dreckscasino
Automatic translation:
Deputy Head of Data & Complaints
Hello, Adam.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Since you have a proof of your deposit, have you received any further explanation from the casino? They should be able to see if it reached their account or if the issue is on the side of the payment provider.
I have now received the money after 1 week of problem finding you have manually booked it into my account and asked me to stop using this deposit method
Nevertheless, defensively poor support means real-time deposit for me, real-time and not waiting a week
Edited
Automatic translation:
Deputy Head of Data & Complaints
Dear Ibo,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as ‘resolved’ in our system.
If you are unhappy with the casino services we recommend you choose the other one which fits you the most. But, we have had a good experience with this casino, so far.
Best regards, Jozef
Casino.Guru